How to Issue a Refund for an Online Payment
If a customer paid online and you need to return the money, contact our support team and we will process the refund for you.
If a customer paid through AstaBill's online checkout and you need to refund them, contact our support team. We will process the refund on your behalf and notify you once it's done.
How to request a refund:
- 1Email info@astabill.com with the subject line "Refund Request".
- 2Include the invoice number, the customer's name, and the amount to refund.
- 3State whether it is a full or partial refund.
- 4Our team will process it and confirm by email.
Note: Refund timelines depend on the customer's bank or mobile money provider — usually 3–5 business days for card payments, and faster for mobile money transfers.
Tip: If the customer paid by cash, bank transfer, or mobile money that you recorded manually, you will need to arrange the return directly with the customer. AstaBill does not process those payments — you can simply mark the invoice as unpaid or issue a credit note.
Related
You might also find helpful
Was this article helpful?
Still stuck? Email our support team.