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ReportsUpdated Mar 20261 min read

How to Check Your Invoice Performance

The Invoice Performance report shows your average time to payment, invoice success rate, and how customers are paying.

The Invoice Performance report tells you how efficiently your invoices are converting to cash — your average time to payment, overall success rate, and what payment methods your customers use.

Steps:

  1. 1Go to Reports in the left menu.
  2. 2Scroll down to the Invoice Performance section.
  3. 3Set your date range.
  4. 4Review the metrics: Average time to payment, Invoice success rate, Paid invoices, Overdue invoices, and the Online vs Manual payment split.
  5. 5Click Export CSV or Export PDF to download.

What each metric means:

  • Average time to payment — how many days on average between sending an invoice and receiving payment
  • Invoice success rate — percentage of sent invoices that were eventually paid (not cancelled or voided)
  • Online vs Manual split — what proportion of payments came through Paystack vs were marked as paid manually (cash, MoMo, bank transfer)

Note: Invoice Performance requires the Growth plan or above.

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