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InvoicesUpdated Mar 20261 min read

How to Void or Cancel an Invoice

If you sent an invoice by mistake or a deal fell through, you can void the invoice. It stays in your records but is marked as cancelled.

If you sent an invoice by mistake, or a deal fell through before the customer paid, you can void the invoice. A voided invoice stays in your records (for audit purposes) but is marked as cancelled.

Steps:

  1. 1Go to Invoices and open the invoice you want to void.
  2. 2Click the three-dot menu (⋮) at the top right.
  3. 3Select Cancel Invoice.
  4. 4Confirm the cancellation.

Note: You cannot void an invoice that has already been paid. If you need to reverse a payment, use a credit note instead.

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